Privacy Policy

1. Who This Policy Covers

This Privacy Policy explains how Comprehensive Tree Services collects, uses, shares, and protects information through comprehensivetreeservices.com and related website forms.

In this Policy, “we,” “us,” and “our” mean Comprehensive Tree Services. “You” means a website visitor, customer, potential customer, property manager, vendor, or other person who contacts us through the website.

This Policy applies to information collected online through our website and related digital communications. It may also apply when your online request leads to phone, email, text, estimate, scheduling, billing, or service follow-up.

2. Information We May Collect

Short answer: We collect information you give us, basic website data, and information needed to answer tree-service questions or provide service.

The types of information we may collect include:

• Contact information: Name, email address, phone number, mailing address, service address, and preferred contact method.
• Service request information: City, property type, tree location, tree condition, requested service, project notes, urgency, access notes, and scheduling details.
• Photos and files: Tree photos, storm-damage photos, property photos, permit documents, or other files you choose to send.
• Property information: Driveway access, gate codes you choose to provide, parking notes, pets on site, utility concerns, nearby structures, slope concerns, or safety notes needed for an estimate or service visit.
• Communications: Messages you send through contact forms, quote forms, email, phone, text, chat, or social media messages.
• Transaction information: Estimate history, service records, invoices, payment status, and billing details if you become a customer.
• Website data: IP address, browser type, device type, pages visited, referring page, date and time of visit, approximate location based on IP address, and website usage information.
• Cookie and analytics information: Information collected through cookies, pixels, tags, analytics tools, advertising tools, or similar technologies if they are enabled on the website.

Please do not send Social Security numbers, bank account numbers, medical details, passwords, private family information, or other sensitive information through the website unless we specifically ask for it and explain why it is needed.

3. Information You Choose to Provide

Short answer: You control what you send through our forms and messages.

You may provide information when you:

• Submit a contact form.
• Ask a tree-service question.
• Request an estimate or service call.
• Upload or send photos of trees, limbs, roots, storm damage, or property conditions.
• Call, email, text, or message us after visiting the website.
• Respond to a follow-up request about scheduling, access, billing, or service needs.
• Leave a review or comment on a third-party platform.

If you send photos, please avoid including people, children, license plates, neighbors’ private spaces, mail, account numbers, or private documents when they are not needed for the tree-service question. Some photos may include location data from your phone or camera. You can remove that data before sending photos if you prefer.

4. How We Use Information

Short answer: We use information to respond to you, provide tree services, improve our website, and protect our business.

We may use information to:

• Answer tree-service questions.
• Respond to contact forms, quote requests, and service inquiries.
• Schedule estimates, inspections, pruning, trimming, removal, storm cleanup, or other tree-service work.
• Evaluate tree risk, access, equipment needs, crew safety, utility concerns, and project scope.
• Prepare estimates, invoices, receipts, and service records.
• Send service updates, appointment reminders, follow-up messages, and customer support responses.
• Improve website content, forms, local search performance, and visitor experience.
• Measure website traffic, form performance, and marketing results.
• Prevent spam, fraud, misuse, security threats, and unauthorized access.
• Maintain business records, accounting records, insurance records, and legal records.
• Comply with law, permits, court orders, tax rules, insurance requests, or lawful government requests.
• Protect the rights, safety, property, and security of customers, employees, contractors, the public, and our business.

5. Calls, Texts, and Email

Short answer: If you give us your contact information, we may use it to respond to your request.

If you provide a phone number or email address, we may contact you about your question, estimate, appointment, service request, invoice, safety concern, or follow-up. We may also keep records of those communications.

We do not use your phone number for marketing text messages unless you have given any required consent. If text messaging is used for scheduling or service updates, you can ask us to stop texting you. Message and data rates may apply based on your mobile carrier plan.

You may unsubscribe from marketing emails if we send them. Service-related messages, appointment messages, billing messages, and safety messages may still be sent when needed to complete your request or provide service.

6. Cookies, Analytics, and Similar Tools

Short answer: Our website may use cookies and analytics tools to keep the site working and understand how visitors use it.

Cookies are small files stored on your browser or device. Similar tools include pixels, tags, scripts, local storage, and analytics identifiers. These tools may help us:

• Keep the website working properly.
• Remember basic preferences.
• Understand which pages visitors use.
• Find website errors or performance issues.
• Measure local search, advertising, or marketing results.
• Reduce spam and protect forms from abuse.

Your browser may let you block, delete, or limit cookies. If you block cookies, some website features may not work as expected.

If advertising or analytics tools are used, those providers may collect information about your visits to this and other websites. Their use of information is also governed by their own privacy policies.

7. How We Share Information

Short answer: We share information only when needed to run the website, respond to you, provide services, protect rights and safety, or follow the law.

We may share information with:

• Service providers: Website hosting companies, form tools, email providers, phone systems, text messaging tools, customer management tools, payment processors, bookkeeping tools, analytics providers, advertising platforms, IT support, and security tools.
• Tree-service support partners: Contractors, subcontractors, consultants, arborists, equipment providers, disposal sites, utility contacts, or permit-related contacts when needed for a requested service.
• Professional advisors: Accountants, attorneys, insurers, claims adjusters, safety consultants, and business advisors.
• Public authorities or legal parties: Courts, law enforcement, regulators, government agencies, utilities, or other parties when required by law or needed to protect rights, safety, property, or security.
• Business transaction parties: Parties involved in a merger, sale, financing, transfer, reorganization, or similar business transaction if one occurs.

We do not sell your personal information for money. If we ever use advertising, analytics, or tracking tools in a way that is considered a “sale” or “sharing” under a privacy law that applies to us, we will provide any required notice and opt-out method.

8. Payments and Billing

Short answer: Payment information may be handled by payment providers, banks, or bookkeeping tools.

If you pay for services, payment information may be processed by banks, payment processors, card networks, bookkeeping systems, or other vendors. We may receive transaction details such as your name, billing contact information, invoice number, payment amount, payment status, and partial payment method details.

Do not send full credit card numbers, bank account numbers, or payment passwords through regular contact forms or email unless we provide a secure method for that purpose.

9. Photos, Property Details, and Safety Notes

Short answer: Photos and property notes help us understand tree work, but they may show private information.

Tree-service questions often involve photos and property details. These may show homes, buildings, vehicles, fences, roads, utility lines, neighboring properties, or site hazards. We use this information to understand your request, plan safe work, and communicate about your service.

We may keep photos and notes with your service record. We may also use photos for crew planning, safety review, insurance documentation, permit questions, or project history. We will not use your property photos for public marketing without permission or unless identifying details have been removed or the image is otherwise appropriate for public use.

10. Sensitive Information and Health Information

Short answer: Our website is for tree-service requests, not health, financial, or highly sensitive information.

We do not intend to collect consumer health data, medical information, Social Security numbers, government identification numbers, bank login details, precise personal family details, or other highly sensitive information through our website.

If you need to share a safety or access note, such as “please do not enter the yard without calling first,” “there is a locked gate,” or “a person or pet may be on site,” please keep it limited to what is needed for the service visit.

Washington’s My Health My Data Act includes special rules for consumer health data. Because we provide tree services, we ask that you do not submit health-related details through the website. If we ever collect information that is treated as consumer health data under a law that applies to us, we will handle it as required by that law.

11. How Long We Keep Information

Short answer: We keep information as long as reasonably needed for service, records, legal needs, and business operations.

We may keep information for different periods depending on the type of information and why we collected it. For example, we may keep:

• Contact requests long enough to respond and follow up.
• Estimate and service records long enough to manage customer service, warranties, insurance questions, accounting, and legal needs.
• Photos and project notes as part of a service record or safety record.
• Billing records as required for tax, accounting, and business purposes.
• Website logs and analytics for a limited period set by our website tools or vendors.

When information is no longer needed, we may delete it, anonymize it, or keep it in archived records if allowed by law and needed for legitimate business purposes.

12. How We Protect Information

Short answer: We use reasonable safeguards, but no website or email system is perfectly secure.

We use reasonable administrative, technical, and physical safeguards designed to protect information. These may include access controls, secure website hosting, secure forms, password controls, limited access to records, vendor review, and other security measures appropriate for the type of information involved.

The Federal Trade Commission recommends collecting only what a business needs, protecting it, and disposing of it securely when it is no longer needed. We use that principle as a practical guide for handling customer information.

No online system, email system, phone system, or storage system can be guaranteed to be 100% secure. Please use care when sending information online.

13. Your Privacy Choices

Short answer: You can choose what you share, manage cookies, opt out of marketing, and ask us to review your information.

Your choices may include:

• Do not submit optional information: You can choose not to send photos, extra notes, or optional form details.
• Update your information: You can ask us to correct contact or service information that is wrong.
• Unsubscribe: You can unsubscribe from marketing emails if we send them.
• Stop texts: You can ask us to stop non-essential text messages.
• Cookie controls: You can block or delete cookies through your browser settings.
• Ad settings: Some advertising platforms provide their own opt-out or preference tools.
• Privacy request: You can ask to access, correct, delete, or limit certain personal information, subject to legal and business record limits.

14. State Privacy Rights

Short answer: Some state privacy laws may give residents extra rights.

Depending on where you live and whether a specific law applies to us, you may have rights to:

• Know what personal information we collect, use, disclose, sell, or share.
• Access a copy of certain personal information.
• Correct inaccurate personal information.
• Delete certain personal information.
• Opt out of certain sales, sharing, targeted advertising, or profiling.
• Limit certain uses of sensitive personal information.
• Receive equal service and price when you exercise privacy rights.
• Appeal a decision about a privacy request if the law gives you that right.

California’s CCPA, as amended by the CPRA, gives California consumers rights such as the right to know, delete, correct, opt out of sale or sharing, limit certain sensitive information uses, and be free from discrimination for exercising those rights. Other states may provide similar rights.

To make a privacy request, contact us through the contact page on our website or any contact method listed on the website. We may need to verify your identity before completing a request. We may deny or limit a request when allowed by law, such as when we need information for service records, tax records, security, legal claims, or another lawful purpose.

15. Do Not Sell or Share

Short answer: We do not sell personal information for money.

We do not sell your personal information for money. If our website uses advertising or analytics tools that are considered “sharing” or a “sale” under a law that applies to us, you may have the right to opt out of that activity.

Some browsers or browser extensions can send a Global Privacy Control signal. If a privacy law requires us to honor that signal, and our website can recognize it, we will treat it as an opt-out request for that browser or device.

16. Children’s Privacy

Short answer: Our website is not meant for children under 13.

Our website is intended for adults, homeowners, property managers, business contacts, and people seeking tree-service information. We do not knowingly collect personal information from children under 13. If you believe a child has provided personal information through our website, please contact us so we can review and delete it if appropriate.

17. Third-Party Websites and Platforms

Short answer: Other websites have their own privacy practices.

Our website may link to third-party websites, maps, review platforms, social media pages, payment pages, permit resources, utilities, government pages, or other external websites. We do not control those websites or their privacy practices. Please review their privacy policies before sharing information with them.

18. Social Media, Reviews, and Public Comments

Short answer: Information you post publicly may be seen by others.

If you post a review, comment, message, photo, or tag on a public platform, that platform may make the information visible to others. Public posts are controlled by the platform’s settings and privacy policy. Please avoid posting private addresses, private access details, billing information, or sensitive personal information in public comments.

19. Visitors Outside the United States

Short answer: This website is intended for users in the United States.

Comprehensive Tree Services is focused on tree-service information and inquiries in the Pacific Northwest. If you use the website from outside the United States, you understand that your information may be processed in the United States, where privacy laws may be different from those in your location.

20. Changes to This Policy

Short answer: We may update this Policy when our website, services, tools, or legal duties change.

If we update this Privacy Policy, we will change the effective date at the top of the page. Changes apply when posted unless the updated Policy says otherwise. Please review this page from time to time.

21. Contact Us

Short answer: Contact us through the website if you have privacy questions or want to make a privacy request.

For privacy questions, corrections, deletion requests, opt-out requests, or other privacy concerns, please use the contact page on the Comprehensive Tree Services website contact page or another contact method listed on the website.

To help us respond, please include your name, the contact information you used with us, the request you want to make, and enough detail for us to find the related record. Do not include sensitive information in your request unless it is necessary.